Membership Directory - Individual

Claire Johnson

Head of EMEA Pooled Client Management at Columbia Threadneedle Investments


Bio: Claire is the Head of EMEA Pooled Client Management within the distribution function at Columbia Threadneedle Investments (CTI) where she has worked since 2020. Claire leads a team of professionals across the EMEA region and plays a key role in ensuring the firm builds strong relationships with clients and delivers service excellence. Prior to this, Claire worked for a Japanese investment management organisation within a European distribution role.

During her time since 1999 in the finance and asset management industry Claire has worked in a range of roles across sales, compliance, learning & development and for the larger part of this time client management. Typically dealing with a wide variety of clients, vendors and internal stakeholders across EMEA as well as managing a passionate, focused and diverse team based across multiple locations.
Over the last twenty plus years, Claire has worked in client facing roles within financial services and is strong supporter of diversity and inclusion and the benefits a diverse and inclusive environment brings to individuals and businesses alike. She holds a Bachelor's of Science in Sociology degree from the University of Surrey and really enjoyed the people aspects of the degree. She is also passionate about the environment and water sports; her favourite pastime is paddleboarding!
Claire Comments: "I am delighted to be recognised as an LGBT Great Project 1000 Role Model as a passionate ally to the community and beyond. LGBT+ inclusivity is a key part of our diversity and inclusion action plan and we are working to support all employees within our firm. This is not only the right thing to do it also provides better environments, and outcomes, for everyone working with, and connected to, our firm".
Mentor Availability: Unavailable
Location: London
Experience Level: Director
Areas of Expertise: Asset Management, Change Management, Communication, Customer Services Diversity & Inclusion, Leadership, Leadership Development, Management, Networking, People Management, Performance Management, Problem Solving, Relationship Building, Stakeholder Management, Wholesale
I have spent over 20 years in the finance and asset management industry in a range of roles across, sales, compliance, learning & development and client management. Dealing with a wide variety of clients, vendors and internal stakeholders across EMEA.
As a mentor, I am committed to: * Being open and honest both in terms of our discussions and any feedback provided that is confidential and remains between us *Spending time to work through areas of interest to you to put you in the best place to achieve your goals and aims *Sharing my learnings, both positive and negative to help our discussions
I have been fortunate enough to be both a mentor and mentee several times each during my career and find both extremely rewarding. We run an active global mentoring programme at Columbia Threadneedle Investments and which has enabled me to meet colleagues across our global business. I have thoroughly enjoyed being a mentor through the LGBT+ Great programme also and have learnt a huge amount through reverse mentoring as part of this as well as had the opportunity to mentor outside of my current company and meet new people.
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